24/7 Crisis Hotlines



Spectrum Human Services will provide around the clock (24/7) support and services to all youth under the age of 18 in Erie County starting July 1, 2009 through the C.A.R.E.S. Team.

The Spectrum C.A.R.E.S (Crisis And Re-Stabilization Emergency Services) Team was created to help families with children and teenagers in crisis. C.A.R.E.S. will answer questions and concerns by phone and/or meeting with a youth and the parent/caregiver in the community or at their home. This team adhere to the philosophy and principles of Family Voices Network of Erie County and we encourage you to share this information with others.
Some basic questions you may ask are:

Who can call C.A.R.E.S.?

Any parent, caregiver, youth, service provider or other community person who is concerned about a youth or family in crisis can call C.A.R.E.S.

What happens when C.A.R.E.S. meets with youth and families?
C.A.R.E.S. will interview a caregiver and youth to determine what the problems are and how serious they may be. The goal of the C.A.R.E.S. program is to support families in resolving crisis situations in the home or community and to help them prevent future crisis. An effective crisis plan will be developed with the family.

What are the hours of operation?
C.A.R.E.S. is available 24 hours a day/seven days a week. All C.A.R.E.S. calls will be answered by professional staff. Like an Emergency Room, we will serve everyone and triage with you what is the right kind and amount of help in the right time frame. The phone number is 882-4357.

More details about the C.A.R.E.S. Team is available by calling the C.A.R.E.S. at 882-4357 (882-HELP) or
Download a copy of the brochure from the Family Voices Network of Erie County website
Adults in a Crisis?

If you are in crisis please call Crisis services
(www.crisisservices.org) at 834-3131.

If this is a life-threatening emergency, please call 911 for immediate assistance.

Crisis Services’ Emergency Outreach Program is the mobile unit of Erie County Medical Center’s Comprehensive Psychiatric Emergency Program (CPEP). This program provides community mental health intervention to individuals in Erie County. The main goal of the program is to divert individuals from unnecessary presentations at local psychiatric emergency rooms and provide them the services they need in order to remain safely in the community.

The Emergency Outreach Program receives referrals from other community mental health agencies, family members, police, friends, neighbors, landlords, or anybody else concerned about the welfare of an individual who appears to be in a mental health crisis. Criteria used in assessing the situation include deterioration of mental health status or an increase in mental health symptoms, along with:

  • Acute emotional distress
  • Thoughts of suicide or wanting to hurt oneself
  • Thoughts of harm to others
  • Physical aggression to others
  • Refusal of psychiatric or medical care because of impaired insight or judgment

Services include telephone assessment, outreach visits, 9.45 evaluation, hospital diversion, jail diversion, community linkage and consultation.  All services are available 24 hours a day by calling 716-834-3131 and asking for an Outreach Counselor.


999 Delaware Ave. Buffalo, NY

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